Short Story: Warranties

Every product you buy comes with some king of warranty which gives you, the consumer confidence that if there is a manufacturer fault, you will be looked after. Warranties are useful PERIOD. However, reading the fine-print is arguably even more important.

18 months into my Logitech MX Master 3S purchase, my beloved mouse refuse to charge beyond 35%. Weird, huh?

I reached out to Logitech Australia, and they confirmed it is a manufacturer's fault but it is outside the warranty period. Interestingly, in Australia, Logitech only provides 12 months of hardware warranty, compared to 24 months in the UK. As an Aussie, feeling like a second-class citizen.

Obviously, I was disappointed with Logitech. This mouse was expensive and rightly expected it to last a few years. I wasn't provided many avenues so I basically said, I will lodge a complaint with Australian Consumer Protection. It was a threat but I knew I would do nothing of that sort. I was told the matter will be escalated and I will hear in 48 hours. Well, that did not happen.

Part of me was convinced that when I bought the mouse it came with 2 year warranty. That is why I reached out to Logitech in the first place, knowing the issue will be covered under warranty.

How lucky am I? Even to this day, the Amazon listing states it comes with 2 year warranty.

This is the benefit of purchasing from Amazon. I reached out to them and explained my situation. The Amazon representative said, they cannot provide a replacement but offered to refund the entire amount (AUD99) upon returning the mouse. So that is exactly what I did. I went back to using the Logitech MX Master 2 that I had kept at my office. Because: The current retail price of the mouse is AUD135, and I've heard rumors of a new Logitech MX Master 4, so I didn't buy a new one right away.

I am still disappointed with Logitech and therefore was not motivated to spend money on Logitech products

Few days later, Logitech reached out to me, offering a replacement under warranty 😀. A week later, a brand new mouse was at my doorsteps. Thankfully, Logitech did not ask me to return the mouse because I had already sent it to Amazon Australia.

This is one of those few circumstances in life where things work out for this Mere Civilian.

There is the matter of the AUD99 refund. This money does not belong to me because I have already received a replacement mouse. To that end, I made a donation to one of my favourite charities, TLC for Kids.