My 2018 12.9 iPad Pro is old. In technology years, it’s super old. However, it’s my favourite iPad and despite many new versions that Apple has since released, I have not been tempted to replace it.
My only issue with this particular iPad is unsurprisingly its battery life. Makes perfect sense. I have used this iPad every day literally for years. In recent months, I could tell it’s not lasting as long. It’s dying within 2 to 3 hours of moderate use.
Unlike iPhones, there is no native way of checking the battery health on the iPad. This obviously is an oversight on Apple’s part but I am considering this as a deliberate choice Apple made. Allow me to explain.
According to CoconutBattery, my iPad battery health is at 72.2% and iMazing reported it at 73%. Not exactly the same, but I’d argue, it’s pretty much the same. Please note, according to CoconutBattery, I am using 9% of my iPad storage and that is incorrect. I am actually using approximately 75% of my storage.
With this added information, I booked an appointment at my local Apple Store, expecting to pay a few hundred dollars for a battery replacement.
The Apple Store representative conducted an iPad diagnostic and said that Apple will not be replacing the battery. According to their tests, the battery health is 85%. The battery health needs to be less than 80% for Apple to consider replacing it. At first, I thought, why does that matter, I am paying for a battery replacement anyway but, those are the rules. The issue here is that both Mac apps are reporting my battery health as degraded and well under 80%.
A few days later, I called Apple and asked to conduct a diagnostic over the phone and the results were the same, 85% battery health.
Therefore, I feel a bit cheated by Apple. Obviously either both third party apps are wrong or Apple’s diagnostic is wrong.
So, I am left with the 2018 iPad Pro waiting for the battery to further degrade so Apple can replace it. I can tell you, this experience has not encouraged me to consider upgrading, anyway.